Privacy Policy

Tech Gen IT Solutions (“we”, “us”, “our”) is an Australian business providing web development, mobile and web applications, AI automation, digital marketing, branding, video production and lead generation services.

ABN: [INSERT ABN]
Registered address: [INSERT REGISTERED BUSINESS ADDRESS]
Email: Info@techgenitsolutions.com.au
Phone: +61 485 569 888

We only collect personal information that is reasonably necessary for our business functions. This may include:

• Your name, email address, phone number and business name
• Your state or location, and the service you are enquiring about
• The content of your enquiry or any message you send us
• Technical information such as IP address, browser type and pages visited
• Project-related information you share with us during an engagement

We collect personal information directly from you when you:

• Complete an enquiry or contact form on our website
• Call, email or message us
• Engage us for a project or sign a written quote
• Subscribe to our updates or marketing communications
• Browse our website (through cookies and analytics tools)

We use your personal information to:

• Respond to your enquiry and provide a written quote
• Deliver the services you have engaged us for
• Communicate with you about your project, invoices and support
• Improve our website, services and customer experience
• Send you marketing communications where you have consented (you can opt out at any time)
• Meet our legal, tax and record-keeping obligations

We do not sell your personal information. We may share it with trusted third parties only where necessary to run our business, including hosting providers, email and CRM platforms, analytics services, payment processors and professional advisers.

We require these providers to handle your information securely and only for the purpose we engaged them for.

We may also disclose information where required or authorised by law.

Some of the service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your information in a way consistent with the Australian Privacy Principles.

On request, we can host your project data on Australian-based infrastructure. Talk to us if this is a requirement for your organisation.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes encrypted connections (HTTPS), access controls, and regular software updates.

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Our website uses cookies and similar technologies to keep the site working correctly and to understand how visitors use it. Analytics data is used in aggregate and does not identify you personally.

You can disable cookies in your browser settings, though some parts of the site may not work as expected.

We only send marketing communications where you have given consent or where it is otherwise permitted under the Spam Act 2003 (Cth).

Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing us at Info@techgenitsolutions.com.au.

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete.

To make a request, email us at Info@techgenitsolutions.com.au. We will respond within a reasonable period, generally within 30 days. We may need to verify your identity first.

If you believe we have breached the Australian Privacy Principles, please contact us first at Info@techgenitsolutions.com.au. We will investigate and respond to you in writing.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the date it was last updated.